1. Delivery Time

• Orders in Ha Noi: expected delivery within 2 - 3 working days
• Orders in other Cities/ Provinces: expected delivery 3 - 5 working days

Note:

- Courier works from Monday to Saturday, does not include Sundays and Holidays

- During a sales promotion, delivery time may take longer than expected on the website.

- All orders purchased in website will not include paper bags

 

2. Delivery Fee

• Orders less than 2,499,000 VND: Delivery fee 99,000 VND
• Orders from 2,499,000 VND: Free delivery

Note:

- Currently Marimekko Online only delivers within Vietnam area

- Delivery fee applies to all provinces and regions

3. Tracking Order Status

Customers can track order through the following methods:

• Method 1: Log in to your account on website and view order status in "My Account"
• Method 2: As we start packing the order, we will send you a shipment confirmation with delivery information and a link to track your order. Please note, that it can take some days before the tracking information is updated
• Method 3: Check the order status through the courier’s website with the tracking ID as your order

Link: https://www.ninjavan.co/vi-vn/tracking

• Method 4: Contact our Customer Service

- Email: contactus@marimekko.vn

- Hotline: 028 36209544

4. Remark when receiving goods

• Marimekko Online has a co-checking policy upon delivery. Customers need to check before receiving the goods
• Check the package: the packaging box is intact, not torn and has no signs of being opened; Tape shows no signs of being opened or patched
• Check the product: intact labels, complete price labels; Correct product code, color, size and quantity according to the order. Product testing is not allowed for footwear, accessories and cosmetics. 
• For force majeure cases where you cannot check when receiving the goods, please record a video clip when opening the package. If problems arise, video will be a tool to help compare and verify with third parties
• Video clip/ Photo of the package's appearance: Box shape, sealing tape,...
• Photo of package label showing order code
• Video clip from the beginning of opening the package to checking the product inside the box
• After checking, if you find that the goods are damaged, scratched, broken or incorrect, immediately notify Marimekko Online Customer Service via Hotline: 028 36209544 or Email: contactus@marimekko.vn for immediate processing support.